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Privacy Policy

At Arora Family Medicine, we are committed to protecting the privacy and security of our patients' personal and health information. This Privacy Policy explains how we collect, use, protect, and disclose information in accordance with applicable U.S. privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

01

Information We Collect

We may collect information necessary to provide quality healthcare services, including:

  • Patient name and contact information
  • Medical and health information
  • Insurance and billing information
  • Appointment and treatment information
  • Information submitted through our website or online forms
02

How We Use Your Information

Your information may be used to:

  • Provide and coordinate medical treatment
  • Schedule appointments and communicate with you
  • Process billing and insurance claims
  • Manage our healthcare operations
  • Improve the quality and safety of our services
  • Meet legal and regulatory requirements

We will only use or disclose your health information as permitted or required by law.

03

Sharing Your Information

We may share relevant health information with healthcare professionals involved in your care, insurance providers for payment purposes, and other parties when permitted or required by law.

04

Your Privacy Rights

You have the right to:

  • Access and obtain a copy of your medical records
  • Request correction of inaccurate information
  • Request confidential communications
  • Ask us to restrict certain uses or disclosures
  • Receive a copy of this Privacy Policy
  • Request information about certain disclosures
  • File a privacy complaint without fear of retaliation

If you pay for a healthcare service completely out of pocket, you may also request that information related to that service not be disclosed to your health insurer, when applicable under HIPAA.

05

Protecting Your Information

Arora Family Medicine takes reasonable administrative, physical, and technical measures to protect your personal and health information from unauthorized access, use, or disclosure.

If a breach of unsecured protected health information occurs, we will provide notification as required by applicable law.

06

Website Privacy

Information submitted through our website, including contact forms, appointment requests, or other online services, will be handled with appropriate privacy and security measures.

Our website may also use cookies or similar technologies to improve website functionality and user experience.

07

Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes in our services, privacy practices, or applicable laws. Updated versions will be made available on our website and at our clinic.

08

Questions or Privacy Concerns

If you have questions about this Privacy Policy or concerns about the privacy of your health information, please contact us:

Arora Family Medicine

Arora Family Medicine is committed to protecting your privacy while providing trusted, personalized family healthcare.